FAQ

Payment Information

How do I pay for my order ?
We accept all major credit cards. American Express, Discover, Mastercard, and Visa.
When do you charge my credit card ?
Your credit card will at the time you place your order.
Why is sales tax charged in Colorado ?
Due to state law we are required to charge sales tax to any shipments sent to a Colorado address.

Shipping

How will my shipment arrive ?

Depending on the shipping option you selected at the time you place your order, it will arrive by United States Postal System (an available option for orders under $50) or FedEx. For security reasons, orders over $50 are shipped by FedEx or United Parcel Service (UPS).

Do you ship internationally ?
We currently do not ship internationally. Please view our store locator for international stores that currently carry Alexa’s Angels.
How long will my order take to ship ?
On average your order will take 1-2 weeks to ship. Please allow more time during the holiday season. You will be notified if an item you have ordered is out of stock.
How can I check on the status of my order ?
Once logged in, go to "my account" and under "order history" you will find the current status of your order. For expidited tracking information, please call.

Returns / Exchange

How do I return/exchange an item ?
It is our goal at Alexa's Angels to provide you with quality products. If you are not completely staisfied with your online purchase, please call us within 30 days of receipt for a refund or exchange. We are only able to offer returns or exchanges on purchases which are made thru Alexas-Angels.com.
Can I exchange a gift I received ?
As long as the purchase was made through Alexas-Angels.com, we uphold a 30 day exchange policy. Please call (1-877-264-3576) to process your exchange/return.

Product Care

I have never heard of "Rhodium," what is it?
We love Rhodium! It is a beautiful silver-white metal in the Platinum group of metals commonly used to durably plate jewelry. If not subject to excessive friction and wear, your piece will retain it's look indefinitely. We use Rhodium for almost all of our jewelry because of its brilliance and resistance to tarnish.
How do I care for Freshwater Pearl ?
Care should be taken when cleaning pearls. Do not dip the piece in a jewelry cleaner. This may cause the luster (nacre) of the pearl to be removed. Dirty pearls can be cleaned with a mild soap and water solution. Never clean your pearls with solutions that contain ammonia or harsh detergents. We recommend storing your jewelry in the air tight bag included with your order.
How do I care for Sterling Silver ?
Silver tarnishes when exposed to air. This occurs more quickly in damp foggy weather, but is inevitable in any climate. Store your piece in our zip lock bag included with your order. Using a silver cleaning cloth such as a Sunshine Cloth will help remove the naturally occurring tarnish. Dipping our silver pieces in a cleaning solution is not recommended because this will remove the oxidation in any letters or design.
Rhodium and Sterling Silver look the same. Why are the Sterling Silver pieces more expensive?
Although both metals are part of the Platinum family and look very similar, they are different metals. Alexa's Angels uses the Rhodium as a plating over copper or brass, while Sterling Silver is solid (or 92.5%) Sterling Silver.

Login Troubleshooting

I have already registered, but I cannot seem to remember my password?


Click on "Recover Password". You will be directed to enter the email address you used at the time of registration. An email with a temporary password will be sent to you. Make sure to click on "Activate password" and use this within 48 hours of the request.

You can change your temporary password after activation by logging into My Account with your temporary password, and making the change in Change Credentials.

When I try to login it gives me a message that says "Incorrect login data," what do I do?

When you get this error message, it means that somehow the information we have on file does not match what you have entered.